Some common questions
were often asked

How long will it take for my website to go live?

We can have your draft website ready within 15 business days. Any delays to this will depend on how quickly you can send us your initial information and the time it takes you to review your website (revisions according to services chosen).

I already have a domain name, can I use this for my website?

Yes, you can. We will assist you in ensuring your domain settings point to your new website as part of our web hosting service.

What are the ongoing costs to run my website?

There are two main ongoing costs to keep your website live on the Internet:
1. Hosting: Every website needs to have it's files stored on a secure server to be accessible to the Internet. Without it, your website would not exist. After the site is published, there is a monthly fee for hosting, You can also add our monthly plan where we manage on your behalf every time you need to make updates.
2. Domain Name Renewal: Each year, your domain name will require renewal. If we purchased this on your behalf, we will simply renew it for you and invoice you.

Who owns the website after it's created?

You do. We will simply manage your domain name renewal (if applicable) and hosting for the life of the website. You can also leave everything to us for updates (via our Site core care plan).

Can i make changes to my site after it's published? How much does it cost?

Of course you can. Especially if you've chosen our core 'Site Core Care' add-on, we make minor changes and uploads on your behalf.

Can you help with my current website?

Yes we can, as part of our website redesign service. Keep your domain name and when your new website is up and running with us, you simply cancel your old website hosting.

Are there any emails included with my website?

We do not include email accounts within our standard service. If you would like an email address connected to your domain name, we can set up for a one-off fee of $100, exclusive of any costs paid for monthly email plan.

What if I am not happy with my web design, do you offer a refund?

If you are not happy with your draft site, we have a revision process (depends on packages) to capture any feedback to improve the site. If you are still not happy after this, we offer the deposit back to you.

What is Google My Business?

Google My Business is a Google service which allows customers to find your business online, see your location, reviews, hours, contact, and website directly on Google Search. If you would like us to create this for you, we can do it for a one-off fee of $100, you will need a registered physical address that we can submit for your business.